FortuneBuilders

  • Executive Resolution Specialist

    Job Locations
    US-CA-San Diego
    Department
    FortuneBuilders
  • Overview

    FortuneBuilders, is the nation’s leading Real Estate Investing Educational company. We were recently named one of the Best Places to Work by Glassdoor and we are currently seeking an Executive Resolution Specialist to join our growing team in Pacific Beach.

     

    Compensation:$45,000 per year
    Location:Pacific Beach
    Employee Type:Full Time

    What you will do

    • Handle escalated calls from dissatisfied or upset customers
    • Work with challenging students to reach a win-win resolution
    • Ensure 100% of calls end with a happy and satisfied customer
    • Analyze data to identify areas for improvement in the quality system
    • Prepare reports to communicate outcomes of escalated calls to management team

    What we are looking for

    • High level communication skills and demonstrated strong interpersonal skills
    • Must be able to work in a team environment
    • High attention to detail
    • Problem analysis and solving skills
    • Confident decision-making ability and sound judgement 

     

    What education/experiences do we prefer you have?

    • High school diploma required
    • Strong computer skills with experience in Microsoft Office Suite and databases
    • At least 3 years of experience handling escalations in a high-volume call center

    Check out FortuneBuilders' Glassdoor page to learn more about our mission and culture!

     

    About FortuneBuilders

     

    FortuneBuilders is the leading real estate investment education company in the country. We have been ranked by Inc. Magazine's prestigious Inc500 list for three consecutive years as one of America’s fastest growing private companies.  We show our real estate investor students the roadmap of how to turn their passion for real estate into a highly profitable business that provides the financial and lifestyle freedom they deserve.

    Our team has been inspiring, educating, and leading real estate investors across the country since 2006.  Our unique approach is highly sought after because we provide our students the blueprint to start and grow a real estate business, not just providing advice on a single aspect of investing.

     

    The FortuneBuilders’ headquarters are located in sunny San Diego. With 500 team members, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company.

     

    FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

     

    FortuneBuilders Crest (612x792) (2)

     

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