• Web Support Specialist Team Lead

    Job Locations
    US-CA-San Diego
    Mind Protein
  • Overview

    Compensation: $24-$26/hr

    Location: Pacific Beach

    Experience: A minimum of 2-3 years of web support experience and team lead experience 


    Do you enjoy working in a fast-paced environment? Do you have a passion for helping customers harness the power of the internet to grow their business?


    Mind Protein, a division of FortuneBuilders, one of the nation's fastest growing private companies, is currently looking for a multi-tasking, deadline-oriented, customer-service-focused Web Support Specialist Team Lead to answer and resolve support tickets.

    What you will do

    The ideal candidate will be passionate about world-class customer service in an internet-driven environment.  


    The successful candidate’s responsibilities will include, but not be limited to:

    • Answering and resolving Tier 3 customer web support tickets
    • QA team member phone calls and implement trainings where needed
    • Building out templated websites and completing customizations for individual customers
    • Setting up email accounts through Google Apps
    • Performing any additional support calls needed to resolve more in-depth customer problems
    • Travel 25%

    What we are looking for

    • HTML/CSS experience
    • Google Apps, including email technology experience
    • WordPress experience
    • Customer service experience
    • Detail-oriented
    • Excellent communicator, both written and verbal
    • Enjoy working in team dynamics


    What education/experiences do we prefer you have?:

    •  Zendesk or other support ticket software
    • Adbobe Photoshop experience
    • Intermediate to advanced Excel
    • Infusion experience


    About Mind Protein

    For the past decade, our parent company: FortuneBuilders - has been the premier real estate investment education company in the country and has been ranked by Inc. Magazine's prestigious Inc. 500 list for three consecutive years. 


    Here at Mind Protein, a division of FortuneBuilders, Inc., we help entrepreneurs build their business, taking it to the next level and reaching their goals through Internet Marketing. We offer education, coaching, turn-key systems and truly enjoy helping students achieve lifestyle by design and financial freedom.


    We are passionate about what we do and are committed to a customer-focused business model.  What makes us unique, amongst industry competitors, is our foundation built on the values of ethics and integrity.  If you’re looking for a company and a product you can stand behind, one that truly enhances people’s lives, you’ve found your new home. Our family-like culture and emphasis on giving back to the community will challenge you to grow, both personally and professionally, to achieve your full potential!


    Our headquarters are located in sunny San Diego. With 500 team members, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company.



    FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.




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