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Customer Service Team Lead

Customer Service Team Lead

Job ID 
Job Locations 
US-CA-San Diego

More information about this job



Compensation: $18.00 per hour 

LocationJutland Drive, San Diego, CA 92117 

Employee Type: Full Time 


Have people always told you what an excellent team leader you are? Are you looking for your next opportunity to be at a place where you get out what you put in?


We are seeking someone who is not going to just come in and “do the job;” but looking for the person that will make an impact on not only the company but each individual on the team. We want a leader with an exceptional passion and drive for Customer Service and who will genuinely care for our Customers and employees.




As a Customer Service Team Lead at FortuneBuilders, you will oversee and develop a team of associates that provide world-class Customer Service to potential real-estate investing students.  


What you will do

  • Manage, train, and maintain positive communications of a team consisting of Representatives (this includes: handling personnel issues, motivating team members, and organizing group activities)
  • Responsible for monitoring calls and providing coaching
  • Facilitate group trainings using Powerpoint, Webinars, and other interactive methods
  • Lead weekly one on ones to provide continuous professional development
  • Identify process improvement opportunities and provide feedback to manager
  • Track and monitor metrics
  • Manage CRM



What we are looking for

  • Someone who lives Above the Line (ones who takes responsibility and doesn’t make excuses)
  • An individual who always puts the Customer and Team first
  • Resourceful problem solver who follows through on every task and project
  • Ability to motivate and lead a team



What competencies/skills MUST you have?:


  • Team lead experience in a leadership/management role with the ability to complete the above at a high level
  • MS Office Suite and Google Apps



Visit the FortuneBuilder's Glassdooor page to learn more about our mission and culture!




About FortuneBuilders


FortuneBuilders is the leading real estate investment education company in the country. We have been ranked by Inc. Magazine's prestigious Inc500 list for three consecutive years as one of America’s fastest growing private companies.  We show our real estate investor students the roadmap of how to turn their passion for real estate into a highly profitable business that provides the financial and lifestyle freedom they deserve.

Our team has been inspiring, educating, and leading real estate investors across the country since 2006.  Our unique approach is highly sought after because we provide our students the blueprint to start and grow a real estate business, not just providing advice on a single aspect of investing.


The FortuneBuilders’ headquarters are located in sunny San Diego, two blocks from the ocean. With 500 employees, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company.



FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.


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