FortuneBuilders

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Student Support Specialist

Student Support Specialist

Job ID 
2017-1239
Job Locations 
US-CA-San Diego
Department 
FortuneBuilders

More information about this job

Overview

 

Compensation: $17/hour + Benefits

Location: Bunker Hill Street, Pacific Beach

Experience: Minimum of 1+ years of phone-based customer support experience

Schedule: Full-Time (9am-6pm OR 10am-7pm, M-F)

 

Do you have a passion for helping people?  Do you genuinely care about the success of students?  Are you known for delivering that WOW experience? If so, keep on reading...

 

Purpose

 

To contact students (real estate investors) on a regular basis to provide help and support them with with their needs. This will include provide assistance with scheduling coaching calls, selecting a coach, navigating our Educational Curriculum site (Mastery), submitting Student Wins,  encouraging them to follow through on the action items our coaches have given them, getting them registered for live events, and reminding them of upcoming events or trainings. 

What you will do

  • Answer inbound calls/emails/chats  from students with program questions, introduce the resources included in the program or get them to the right individual
  • Make outbound calls to assigned students weekly in order to proactively engage them in the Mastery program, answer questions or help them utilize all the resources they have
  • Meet the needs of diverse student personalities in order to ensure an overall positive experience
  • Retain students in the program that have become inactive

What we are looking for

  • Motivation and drive for continuous improvement
  • Active Listener
  • Excellent Communicator, both written and verbal
  • Detail oriented and extremely organized
  • Ability to manage multiple tasks

 

What education/experience do we prefer you to have? 

  • High school diploma required, some college preferred
  • Experience using VOIP phone system, ZenDesk or similar customer service systems
  • Associate's Degree or Equivalent experience
  • Computer Skills: Proficient with Google Docs, Dropbox, CRM systems, phone systems

 

 Check out FortuneBuilders' Glassdoor page to learn more about our mission and culture!

 

 

About FortuneBuilders

 

FortuneBuilders is the leading real estate investment education company in the country. We have been ranked by Inc. Magazine's prestigious Inc500 list for three consecutive years as one of America’s fastest growing private companies.  We show our real estate investor students the road-map of how to turn their passion for real estate into a highly profitable business that provides the financial and lifestyle freedom they deserve.

Our team has been inspiring, educating, and leading real estate investors across the country since 2006.  Our unique approach is highly sought after because we provide our students the blueprint to start and grow a real estate business, not just providing advice on a single aspect of investing.

 

The FortuneBuilders’ headquarters are located in sunny San Diego. With 500 employees, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company.

 

FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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