FortuneBuilders

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Contact Center Supervisor

Contact Center Supervisor

Job ID 
2017-1222
Job Locations 
US-CA-San Diego
Department 
FortuneBuilders

More information about this job

Overview

 

Do you consider yourself to be an expert in call script writing? Have people always told you what an excellent team leader you are? Are you looking for your next opportunity to be at a place where you get out what you put in?

 

We are seeking someone who is not going to just come in and “do the job;” but looking for the person that will make an impact on not only the company but each individual on the team. We want a leader with an exceptional passion and drive for Customer Service and who will genuinely care for our Customers and employees.

 

Purpose:

As a Call Center Supervisor at FortuneBuilders, you will oversee and develop your team of in-house and off-site associates that provide world-class Customer Service to potential real-estate investing students. These potential students hear, read or see a FortuneBuilders’ advertisement for a free two-hour event to learn more about RE investing.Your team of representatives is responsible for providing a matchless experience while registering these Customers.

 

 

What you will do

  • Manage, train, and maintain positive communications of a team consisting of Representatives (this includes: handling personnel issues, motivating team members, and organizing group activities)
  • Responsible for monitoring calls and providing coaching
  • Facilitate group trainings using Powerpoint, Webinars, and other interactive methods
  • Lead weekly one on ones to provide continuous professional development
  • Identify process improvement opportunities and provide feedback to manager
  • Daily tracking of payroll hours
  • Track and monitor metrics
  • 10% travel to additional call center locations 
  • Manage CRM

 

 

What we are looking for

  • Someone who lives Above the Line (ones who takes responsibility and doesn’t make excuses)
  • An individual who always puts the Customer and Team first
  • Resourceful problem solver who follows through on every task and project
  • Ability to motivate and lead a team

 

 

What competencies/skills MUST you have?:

 

  • Call Center experience in a leadership/management role with the ability to complete the above at a high level
  • Call script writing experience is a MUST
  • MS Office Suite and Google Apps

 

 

Visit the FortuneBuilder's Glassdooor page to learn more about our mission and culture!

 

 

 

About FortuneBuilders

 

FortuneBuilders is the leading real estate investment education company in the country. We have been ranked by Inc. Magazine's prestigious Inc500 list for three consecutive years as one of America’s fastest growing private companies.  We show our real estate investor students the roadmap of how to turn their passion for real estate into a highly profitable business that provides the financial and lifestyle freedom they deserve.

Our team has been inspiring, educating, and leading real estate investors across the country since 2006.  Our unique approach is highly sought after because we provide our students the blueprint to start and grow a real estate business, not just providing advice on a single aspect of investing.

 

The FortuneBuilders’ headquarters are located in sunny San Diego, two blocks from the ocean. With 500 employees, we are growing every day and are looking for top A-Players to add value and contribute to the success of our students and our company.

 

 

FortuneBuilders provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetic information, marital status, veteran status or any other characteristic protected by federal, state or local law. Applicants of all ages are encouraged to apply. Nothing in this job posting or description should be construed as an offer or guarantee of employment.

 

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